Understanding your business needs, one solution at a time.
Research. Understood. Proposed.
Our team proposed a digital kiosk that allows customers to enter their details and select the service type via a touchscreen. The system then generates a queue ticket, helping organize customer flow and significantly reduce waiting time.
We suggested adding call-to-action buttons for receptionists to call the next or specific customer and update service status in real time, improving communication and making queue management more efficient.
We recommended an admin portal to manage receptionist profiles, roles, and access levels, enabling better control, smooth operations, and real-time oversight of the kiosk system.
Various meetings were conducted with client by a team of experienced Business Analysts and a Project Manager.
Based on the minutes of the meetings and client expectations, a detailed scope document was prepared.
With the use of agile methodology, a Kiosk system was developed for the client by our expert developers.
Once the system was developed, the system was thoroughly tested by our QA experts.
Once developed, the system was seamlessly deployed on client’s Kiosk machine.
From nothing to a star!
Customer Can Select The Type Of Service That They Wish To Get At The Store When They Visit.
Based On The Problems That They Choose, They Are Issued A Ticked For Better Queue Management.
For Better Queue Management, Receptionists Can Take Required Actions Such As Calling Next Or Specific Customer.
Admin Can Get View And Access The Engaged Receptionists’ Data On Their Screens.
Customers Were Asked To Fill The Essential Personal Details To Help The Receptionists In Better Assistance.
Receptionists Can Access The Information Of The Registered Customers On Their System.
Receptionists Can Also Mark The Customer Request As Complete Or Missed In The System.
Admin Can Assign Receptionist Role To Anyone And Add Or Edit Relevant Information About Them In The System.
Admin can activate and deactivate receptionists from the system.
Admin can get access to service and queue data from the system.
“I have used Zealous for several of my projects, I have found the team to be very professional yet personable. When I work with Zealous, I know I am getting the best developers who understand my requirements before they start.”
Sales Director at Digital Dilemma
“From day-1 Pranjal and his team have been very good at delivering quality work on time to budget. They are dynamic, if resources need to be shuffled around depending on what work needs to be done.”
Senior Product Manager at Ecentric Payment Systems Driving
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